Refund policy

Change of Mind Returns

We offer a 30-day Change of Mind return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a Change of Mind return, your item must be:

  • Unused

  • Unopened

  • In its original packaging

  • With all factory seals intact

  • With all original tags attached

Proof of purchase is required.

Items that have been opened, unsealed, used, installed, activated, registered, paired, damaged, missing accessories, missing packaging components, or are otherwise not in original resale condition are not eligible for a full refund.

All returned items are inspected upon receipt. Return eligibility and refund outcomes are determined after inspection by our team.

If a returned product does not meet the above conditions, a full refund will not be provided. In such cases, we reserve the right to:

  • Refuse the return, or

  • Apply a partial refund to reflect any reduction in resale value, repackaging costs, missing components, cleaning, testing, or other losses incurred as a result of the item not being returned in original resale condition.

Return Shipping

For Change of Mind returns, the buyer is responsible for the cost of returning the item to us.

Original shipping charges paid on your order are non-refundable.

Items sent back without first requesting a return authorisation will not be accepted.

Returned items must be packaged appropriately to prevent damage during transit. We are not responsible for items damaged due to insufficient return packaging.

Returned items remain the responsibility of the customer until received and inspected by us. We strongly recommend using a tracked and insured shipping service, as we are not responsible for returns lost or damaged in transit.

To start a return, please contact us at:
sales@photogear.com.au

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us at sales@photogear.com.au if:

  • The item is defective

  • The item is damaged in transit

  • You received the wrong item

Claims for items damaged in transit should be reported within 48 hours of delivery where possible, together with photographs of the item and packaging.

We will assess the issue and, where required, provide a prepaid return label and instructions.

This policy does not limit your rights under Australian Consumer Law.

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item (subject to approval), and

  2. Place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 3 business days of approval.

Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

We reserve the right to refuse returns, restrict return privileges, decline future orders, or apply additional review requirements where previous account activity indicates misuse of our returns process, excessive returns activity, policy abuse, chargeback behaviour, or other conduct inconsistent with fair use of our services.